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Customer satisfaction, also for Pharma PDF Print E-mail
Popsimed® is full service software to manage Medical Health Information : Contact center, Document management, Document portal and reports.

This software enables you to give a better image to collaborators and partners (commercial, distributors, prescribers, users, customers, doctors, patients, etc …). The image of a company concerned to ensure them,  permanently,  a maximum level of satisfaction  thanks to  an increased control and to an optimization of the activity of your customer services , consuming services, hotline, medical information, etc …

At this beginning of 21st century when the cost of acquisition of new customers goes far beyond that of the existing development of customer loyalty, it is of primary importance for a company to implement customer programs enabling to increase of scientific and reliable company image.

Today your customer, prescriber, physician, patient is more and more frequently in situation of interaction with your company via several channels:  mails, customer services, call centers, Web sites , e-mail, etc …

It often seeks for information, councils, documentation on your products, your services … You should be able to provide him fast, safe, clear and up to date controled information.

gestion-documentaire
 

 

A bit of technical stuff:
Popsimed® is  an application thought and developped using Web technology. This will enable you to install it on the Intranet, extranet or Internet and thus to access to your data and with all  the functionalities of Popsimed® where you are. We have used confident, powerful and tested technologies: using as programming languages PHP and MySQL as Database which moreover enables you to have  a very low TCO.

You wish to share your data with other applications,  the database of Popsimed® is free and open towards outside, you will be able to easily exchange data from machine  to machine .

 
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